Shipping Policy

Free Express Shipping on all eligible orders. There is no minimum purchase requirement unless a different requirement is expressly displayed at checkout or communicated as part of a specific promotion. Our standard estimated delivery timeframe after shipment is approximately 3 business days. This is an estimate and not a guaranteed delivery date.

Orders are generally processed within 24–48 business hours. Processing may include order verification, payment confirmation, fraud and security review where applicable, product preparation, packing, shipping label creation, and transfer to the applicable shipping carrier. Orders submitted on weekends, public holidays, or outside normal processing hours may begin processing on the next business day. Processing may take longer during promotions, holiday periods, high-volume sales, product launches, severe weather, or unexpected operational delays.

After an order has been processed and transferred to the shipping carrier, delivery is generally estimated within approximately 3 business days. Business days generally exclude weekends and recognized public holidays. Transit times may vary depending on destination, carrier availability, customs processing where applicable, and operating conditions.

When an order has been prepared for shipment, customers may receive shipping confirmation and available tracking information. Tracking may require additional time to become active after a shipping label is generated. Statuses such as “Label Created,” “Pre-Shipment,” or “Shipping Information Received” may indicate that shipment information has been generated but the carrier has not yet completed its first physical package scan. Carrier tracking systems are operated by independent third parties, and updates may occasionally be delayed or incomplete.

Delivery delays may occur for reasons outside our reasonable control, including carrier delays, severe weather, natural disasters, transportation interruptions, holiday shipping volume, incorrect or incomplete addresses, delivery access issues, regional service interruptions, customs processing, government restrictions, or operational issues affecting a carrier. Estimated delivery dates are provided as guidance unless expressly identified as guaranteed.

After an order is transferred to a shipping carrier, transportation and final delivery are performed by that carrier. ALTR Beauty may make reasonable efforts to assist customers with legitimate delivery concerns, but we do not directly control carrier delivery routes, operating procedures, package scans, delivery schedules, or carrier network disruptions. Nothing in this Policy limits rights or responsibilities that cannot legally be excluded.

Customers are responsible for providing complete and accurate shipping information at checkout, including recipient name, street address, apartment/suite/unit number, city, province/state/region, postal or ZIP code, country, and telephone number where requested. ALTR Beauty is not responsible for delays caused by incorrect or incomplete information supplied by a customer, except where otherwise required by applicable law.

If you notice an error in your shipping address, contact us immediately at [email protected]. We will make reasonable efforts to update the address where the order has not entered fulfillment or shipping. We cannot guarantee an address change after processing has begun, a shipping label has been created, fulfillment has started, or the package has been transferred to a carrier. After shipment, address correction may be subject to the carrier’s own procedures and may not be possible.

If a package is delayed, returned, or deemed undeliverable because of incorrect or incomplete customer-provided information, additional shipping charges may apply where permitted by law. If a shipment is returned to us, customers may be offered reshipment, potentially subject to additional shipping costs, or an eligible refund in accordance with our Refund & Return Policy. Applicable shipping-related costs may be deducted where appropriate and legally permitted.

If carrier tracking indicates that a shipment has been delivered but you cannot locate it, check around the delivery location, with household members, neighbours where appropriate, building reception/concierge/mailroom, any available delivery photograph, and the carrier’s delivery details. You should also contact the carrier. If the shipment still cannot be located, email [email protected] with your order number and tracking information. We will make reasonable efforts to assist with the investigation. A carrier’s “Delivered” status does not automatically prevent review of a legitimate delivery issue.

If a shipment appears to be lost in transit, contact us with your full name, order number, shipping address, and tracking number where available. We may need to investigate the shipment with the applicable carrier before determining an appropriate resolution. Depending on the circumstances, available resolutions may include a replacement, refund, store credit, or another reasonable resolution. Carrier findings, product availability, and applicable law may affect the resolution available.

If a package or product arrives damaged, contact us as soon as possible and provide your order number, a description of the issue, clear photographs of the damaged product, photographs of the shipping packaging, and a photograph of the shipping label where possible. Damage-related claims are also subject to our Refund & Return Policy, including applicable reporting timeframes.

If your shipment arrives with an item missing, contact [email protected]. Please include your order number and, where possible, photographs of the products received, shipping package, shipping label, and packing materials. We may review fulfillment and shipping records before determining an appropriate resolution.

In some circumstances, products within a single order may be shipped separately. If this occurs, you may receive multiple packages, separate tracking numbers, and packages arriving on different dates. You will not ordinarily be charged additional shipping solely because we divide an order into multiple shipments.

If a customer refuses delivery or fails to collect a shipment, the package may be returned to us. If the package is successfully returned, any eligible refund will be handled according to our Refund & Return Policy. Where permitted by law, applicable original shipping, return-to-sender, or handling costs may be deducted from an eligible refund.

If you wish to cancel an order, contact [email protected] as quickly as possible. We may be able to cancel an order before it enters processing or fulfillment. Once processing or shipping has begun, cancellation may no longer be possible. A shipped order will generally need to be handled according to our Refund & Return Policy.

During major holidays, promotional campaigns, launches, or unusually busy periods, order processing and shipping may take longer than normal. Temporary changes to processing or delivery estimates may be communicated on our website or during checkout where appropriate.

If international shipping is offered, availability, estimated delivery timeframes, shipping charges, customs duties, taxes, brokerage fees, and import requirements may vary by destination. Applicable international shipping conditions may be displayed at checkout or otherwise communicated before purchase. Unless otherwise expressly stated, customers may be responsible for import duties, customs charges, local taxes, brokerage fees, and other government-imposed charges. If shipping is unavailable to a particular destination, the website may prevent checkout or display no available shipping method.

International or cross-border shipments may be subject to customs review and processing. Customs delays are outside the direct control of ALTR Beauty. Customers are responsible for ensuring that products ordered may lawfully be imported into their destination jurisdiction. Where legally permitted, customs duties, import taxes, brokerage charges, or similar destination-country charges are the responsibility of the recipient unless otherwise stated at checkout.

We reserve the right to change available shipping carriers, methods, estimated delivery timeframes, or shipping promotions where reasonably necessary. Any material update to our standard Shipping Policy will be reflected on this page.

Shipping-related refunds, replacements, damage claims, and return requests may also be governed by our Refund & Return Policy. If multiple policies apply to an issue, the policy that most specifically addresses the matter will generally control, subject to applicable law.

ALTR Beauty
Operated by ALTER INC.
180 Bass Pro Mills Drive, Suite 101A
Concord, Ontario L4K 0B9
Canada

Email: [email protected]